Terms of Service

Last updated: 21 September 2026

1. Acceptance

By using SMBI Index, you agree to these Terms. If you do not agree, do not use the service.

2. User Accounts

You must provide accurate information, including your real name and address on the noticeboard. The noticeboard is for people aged 18 or over, and you confirm that when you join or first post. You are responsible for keeping your account secure.

3. User-Generated Content

You keep ownership of what you submit, and you give us permission to publish, lightly edit, copy into the digest, store and moderate it, and share it with the members who receive it, for as long as it is on the service and as needed for our records.
You promise your content is accurate, does not infringe anyone’s rights and is not harmful. If you add a photo, you confirm you have the right to share it.
We may moderate, edit, hold back or remove content at our discretion.

4. Directory Listings, Claims, Recommendations and Plans

Listings are community-driven. Claiming a listing says you own it or are authorised to manage it, and you must give accurate details. We may check your evidence, refuse a claim, or remove a claim that turns out to be false.
You need to be logged in to recommend a listing. A written recommendation must be honest and based on your own experience, is read by a moderator before it appears, and is shown with your name and street. You can’t recommend your own business. We may edit lightly or remove recommendations.
Business plans: a claimed listing is on the Free plan unless we agree a Plus plan with you. Plus is optional, is invoiced by us (there are no card details on this site), and gives higher noticeboard limits and featured placement. We may change or end plan features with reasonable notice.
We may merge duplicates or remove inaccurate listings. Owners are responsible for keeping their information up to date.

5. The Community Noticeboard

Who can post. Adult residents and genuine businesses, nonprofits, government bodies and candidates connected to the Southern Moreton Bay Islands. You must post under your real name and give your real island and street. There are no anonymous posts.

Posting as a group, council body or candidate. You always post as yourself. You can also ask to post as a community group, council body or election campaign. We verify these profiles before they can be used, and may withdraw one if it is misused. Businesses post through their claimed directory listing.

What you can post. Text and one photo, with a short headline and a category. Notices should be useful to neighbours: for sale or free items, lost and found, local help, events, community news and announcements. Do not post:

abuse, threats, harassment or hate;
accusations or “naming and shaming” of people or businesses (a moderator may decline these);
other people’s private information, or photos of people who haven’t agreed;
advertising or repeated promotion, unless you are posting as a business within its limits;
anything unlawful, misleading or unsafe.

Links appear as plain text (not clickable) and are checked by a moderator.

Posting limits. Notices and calendar events have separate limits, counted separately for each profile you post as:

Neighbour: up to 280 characters, 5 notices a week, 4 calendar events a month.
Business: up to 600 characters, 2 notices a month, 4 events a month. Business Plus: up to 1,000 characters, 8 notices and 10 events a month.
Nonprofit or community group: up to 600 characters, 4 notices a month, 8 events a month.
Government: up to 1,000 characters, 4 notices a month, 8 events a month. Urgent announcements are for council and emergency-services accounts only.
Candidate: up to 600 characters, 2 notices a month, 4 events a month. Candidates must include any authorisation statement required by law.

Moderation. We review every notice and reply before it is published. We can edit lightly, decline, remove or hold back content at any time. We may give strikes and suspend or end accounts that break these rules. We do not guarantee that a notice will be published, or when. Most notices appear in the next digest, but it can take up to two days.

Your notices. You can edit a notice until a moderator has read it, and withdraw it at any time.

Replies. Public replies are moderated and shown with your name and street. A private reply sends your email address to the author of the notice, and by sending one you agree to that. An author may turn private replies off for a notice.

Events. If you mark a notice as an event, we may add it to the community calendar when it is approved. A calendar-only entry appears on the calendar but not in the digest notices.

Emailed notices. A notice you email to the noticeboard address is treated as a notice from you and follows the same rules. We may decline emails we can’t verify came from you.

Reporting and complaints. Members can report a notice or reply. If something posted about you is untrue or harmful, contact us with a link or a copy, and we will look at it promptly and may correct or remove it.

Not for emergencies. The noticeboard, the digest and this site are not monitored for emergencies. In an emergency call 000.

Accuracy. Notices are written by members. We don’t check them, and we are not responsible for what they say or for any dealings between members. Take care when meeting people or paying money.

Business, nonprofit, government and candidate accounts must be accurate about who they are and must not send unsolicited messages to members using details from the noticeboard.

6. The Digest

The digest is a service email with the ferry, weather, events and notices from your neighbours. It is sent when there is something new. You can turn it off at any time in digest settings or with the unsubscribe link. It may include a clearly labelled sponsor message.

7. Prohibited Conduct

No spam, illegal content, harassment, copyright infringement, or attempts to bypass moderation or security.

8. Disclaimers

The platform is provided “as is”. We do not guarantee accuracy, availability or completeness of content.
We are not liable for any loss arising from use of the directory, noticeboard, events, ferry data or fishing times.
Verify all critical information independently.

9. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to resupplying the service or an equivalent.

10. Termination

We may suspend or terminate accounts for violations.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia.

12. Changes

We may update these Terms. When we make a material change we will update the “Last updated” date and tell noticeboard members by email or on the site. If you keep using the service after that, you accept the changes.

Contact: Support@smbi.com.au · 1 Cavendish St, Russell Island QLD 4184